Terms of Sale
Orders placed from 12:00am Monday thru 11:59pm Tuesday will be processed and shipped on Wednesday. Wholesale orders placed for local delivery will be delivered on Friday.
Orders placed from 12:00am Wednesday thru 11:59pm Wednesday will be processed and shipped on Thursday. Wholesale orders placed for local delivery will be delivered on Friday.
Orders placed from 12:00am Thursday thru 11:59pm Sunday will be processed and shipped on Monday. Wholesale orders placed for local delivery will be delivered on Tuesday.
Flat Rate shipping is available for all orders at a rate of $3.50/item. Free Shipping is available on select products and for all orders exceeding $250.00 Blueprint Coffee reserves the right to use the carrier of its choosing for Flat Rate and Free Shipping. Typically, the carrier for residential deliveries will be USPS First Class or USPS Priority Mail and FedEx Ground or UPS Ground for commercial shipments.
To see estimated ground shipping times from Blueprint, visit UPS’s site. Priority Mail, though less reliable than UPS ground, is often a faster delivery method. For estimated time-in-transit from Blueprint, see this map. Please note, shipments leave Blueprint on the Monday, Wednesday, or Thursday following your order, even if you select Next Day, 2-day, or 3-day options.
Blueprint Coffee does not collect or capture payment on orders until it has verified stock of the product ordered and the shipping rate. Blueprint Coffee may make adjustments to shipping charges should the items cost more or less than the amount estimated during the initial order. Changes to these charges will be sent to the customer via email in an “order note.”
Tracking information will be sent via email once it has been entered for an order. It can also be located in the “Orders” tab of the “My Account” page if you have created a blueprintcoffee.com username and placed the order with that account.
To edit or report an issue with your order, contact our orders department at [email protected] – if you have not received an email correspondence by 10:00am CST regarding the issue on the scheduled processing date, contact our web orders department at 314.266.6808 – phone calls placed on days other than Monday or Thursday may not generate as accurate or thorough a response as email.
Packages that are damaged or lost should be reported to [email protected] – please include your order number when reporting lost packages. We will replace the package at no cost.
If you are unsatisfied with a purchase for any reason, contact [email protected] with the nature of the issue and your order number. Considering coffee beans and tea are products that degrade with time and vary in taste based on origin and style, we do not refund orders for coffee beans or tea. Instead, we will make an attempt to replace orders for beans or tea that do not match your drinking preferences. We suggest consuming coffee within four weeks from the roast date. We suggest consuming tea by the date marked on the bottom of the package. Complaints about flavor quality after these time periods will not be honored with a refund or exchange.
For issues with products other than coffee beans and tea, please contact us with the nature of the issue. We will provide a 100% refund on unopened merchandise that is returned in new condition within 60 days of the purchase. To process a return, please email [email protected] with the order number and product information that you would like to return. We will respond with shipping instructions. Blueprint Coffee will not be responsible for return shipping charges. We will make every effort possible to repair, replace, or refund defective products that have been opened according to the manufacturer’s warranty policy. These warranty processes vary and are included, when available, within product packaging.