Terms of Sale
Order fulfillment schedule
Orders placed from 8:00am Thursday thru 7:59am Monday will be processed, roasted, and shipped on Monday. Pickup orders will be available at our Delmar location at or after 7:00am Tuesday. Wholesale orders placed for local delivery will be delivered on Tuesday.
Orders placed from 8:00am Monday thru 7:59am Wednesday will be processed, roasted, and shipped on Wednesday. Pickup orders will be available at our Delmar store at or after 7:00am on Thursday. Wholesale orders placed for local delivery will be delivered on Friday.
Orders placed from 8:00am Wednesday thru 7:59am Thursday will be processed, roasted, and shipped on Thursday. Pickup orders will be available at our Delmar location at or after 7:00am Friday. Wholesale orders placed for local delivery will be delivered on Friday.
Blueprint Coffee’s flat rate shipping is available for all orders at a rate of $3.75/item. Free Shipping is available on most products and for all orders exceeding $250.00. Blueprint Coffee reserves the right to use the carrier of its choosing for Blueprint Coffee’s Flat Rate and Free Shipping. Typically, the carrier for smaller residential deliveries will be USPS First Class or USPS Priority Mail and FedEx Ground or UPS Ground for wholesale shipments. Wholesale orders within the St. Louis metro area are also eligible for local delivery. The price for local deliveries is $5 for orders less than $100. For orders over $100, local deliveries are free.
To see estimated ground shipping times from Blueprint Coffee, please see the UPS or Fedex map. Priority Mail, though less reliable than UPS ground, is often a faster delivery method. For estimated time-in-transit from Blueprint Coffee, see this USPS map. Please note, shipments leave Blueprint on the Monday, Wednesday, or Thursday corresponding with the time you order (see first three paragraphs of this document), even if you select Next Day, 2-day, or 3-day options.
Blueprint Coffee does not collect or capture payment on orders until it has verified stock of the product ordered and the shipping rate. Blueprint Coffee may adjust shipping charges should the items weigh more or less than the amount estimated during the initial order. Changes to these charges will be sent to the customer via email in an “order note.”
Tracking information will be sent via email once it has been entered for an order. It can also be located in the “Orders” tab of the “My Account” page if you have created a blueprintcoffee.com username and placed the order with that account.
Lost or problematic orders
To edit or report an issue with your order, contact our orders department at firstname.lastname@example.org – if you have not received an email correspondence by 10:00am CST regarding the issue on the scheduled processing date, contact our wholesale department at 314.266.6808 (M-F).
Packages that are damaged or lost should be reported to email@example.com – please include your order number when reporting lost packages. We will replace the package at no cost.
If you are unsatisfied with a purchase for any reason, contact firstname.lastname@example.org with the nature of the issue and your order number. Considering coffee beans and tea are products that degrade with time and vary in taste based on origin and style, we do not refund orders for coffee beans or tea. Instead, we will try to replace orders for beans or tea that do not match your drinking preferences. We suggest consuming coffee within four weeks from the roast date. We suggest consuming tea by the date marked on the bottom of the package. Complaints about flavor quality after these time periods will not be honored with a refund or exchange.
For issues with products other than coffee beans and tea, please contact us with the nature of the issue. We will provide a 100% refund on unopened merchandise that is returned in new condition within 60 days of the purchase. To process a return, please email email@example.com with the order number and product information that you would like to return. We will respond with shipping instructions. Blueprint Coffee will not be responsible for return shipping charges. We will make every effort possible to repair, replace, or refund defective products that have been opened according to the manufacturer’s warranty policy. These warranty processes vary and are included, when available, within product packaging.
Retailing bags of Coffee
We ask that wholesale partners who retail coffee bags of Blueprint Coffee join us in our practice of keeping retail bags on the shelf no longer than two weeks from the roast date indicated on the bag. Coffee that remains on the shelf longer than two weeks will still taste great, but it limits the ability of the end consumer to fully enjoy the coffee. We ask that all bags are removed from the retail shelf nolater than one month from the roast date. The Blueprint Coffee wholesale team will attempt to train and assist with methods for rotating coffee to assure old retail beans do not become a problem. We ask all partners to share this goal that will make our businesses mutually successful.