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What is Specialty? – Wholesale Partners Only
July 18 @ 3:30 pm - 5:30 pmFree
What is specialty? (2 hours, 2-10 attendees)
This interactive course highlights the importance of service, professionality, and coffee knowledge for baristas at establishments serving specialty coffee. The training touches briefly on staff deployment successes and pitfalls, hygiene, and etiquette. We also discuss why certain elements in coffee service are crucial in making coffee truly special and why it is essential for baristas to understand this information and, more importantly, when and how to share it. The training concludes with attendees role-playing different service scenarios and a discussion on how to handle negative customer interactions.
Required for: All baristas serving Blueprint Coffee within 6 months of hire.
Prerequisites: Seed to Cupping